Refund policy

Returns & Exchanges

Returns: defective products only
We accept returns only if the product you receive is defective or damaged. We do not accept returns for change of mind.

  1. Email us at lazysuzysupport@gmail.com within 5 days of delivery.
  2. Use the subject line: RETURN – Your Name – Order Number
  3. In the email, describe the defect and attach clear photos of it.
  4. We will review your request and confirm by email whether the return is approved.
  5. Once it’s approved, ship the product back to us within 5 days. We do not offer reverse pickup, so you are responsible for booking the courier and making sure the parcel reaches us.
  6. When we receive and inspect the product, we will issue store credit within 5–7 working days.

Size exchanges

  1. Email us at lazysuzysupport@gmail.com within 5 days of delivery.
  2. Use the subject line: EXCHANGE – Your Name – Order Number, and include the size you need.
  3. Once we confirm the exchange, ship the product back to us within 5 days. You are responsible for booking the courier.
  4. The product must be unused, unwashed, and returned in its original packaging with all tags (and dust bags, for accessories) intact.
  5. We will dispatch your new size within 7 days of receiving the returned item. If your size isn’t available, you will receive store credit instead.

Please note

  • Requests made more than 5 days after delivery cannot be accepted.
  • Products that are used, washed, damaged by the customer, or missing their tags or packaging will not be accepted for return or exchange.
  • We are not responsible for parcels lost or damaged in transit on the way back to us. We recommend using a trackable courier service.